CRM System Malaysia

CRM Software For Loyalty Program And Customer Service

Claritas is a leading provider of Malaysia CRM system. We deliver complete CRM solutions ( such as Loyalty CRM , Customer Service CRM , Marketing CRM and more) to organization and enhance their customer experience. We believe in sharing their mission, collaborate as partner and grow together along their journey to success. Our methodology involves careful planning, management, and execution. This structure is formulated to provide a swift and efficient adoption of our product, and in a fraction of time and cost. We emphasis on building long term relationship and assist organization to create exceptional customer value.

Some of our CRM softwares :


Loyalty CRM

Claritas™ comes with complete Loyalty CRM such as membership module that supports both customer self-signup and manual registration. On creation, you can capture mandatory customer information (e.g.: name, contact, email and more) and optional demographic information (e.g.: birth date, occupation, salary range and more). You can also categorize your membership into multi-tier classifications such as normal, silver and gold. More membership handling features include:

◾ Integrated card printing

◾ Temporary card issuance

◾ Card promotion, termination & expiration

◾ Principal / sub-card (combined points)

◾ Referral program (member-get-member scheme)



Contact Centre CRM

Claritas™ Contact Centre Solution (CCS) is a complete contact center CRM with the capabilities such as call monitoring, call center management, call recording and call activity analysis. We take real time call management to the ultimate level with its ability to translate real time call data into management dashboard for call performance monitoring. And because all these happen in real time, you can quickly response to business need and changing conditions.

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